Hiver vs Spiceworks Cloud Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Spiceworks Cloud Help Desk is the stronger AI pick in Help Desk: it has a visibility score of 3.6 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- AI answers describe it more positively (18% vs 10% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose Spiceworks Cloud Help Desk if…
- You want the brand AI engines rank higher (3.6 vs 1.9)
- Free pricing
- Unlimited tickets
- Best for internal IT teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Spiceworks Cloud Help Desk |
|---|---|---|
| Visibility score | 1.9% | 3.6% |
| Change vs last week | up+0.9% | up+1.1% |
| Rank in Help Desk | #22 | #16 |
| Share of voice | 0.8% | 1.3% |
| Mentions this run | 4 | 7 |
| Positive in AI answers | 18% | 10% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Spiceworks Cloud Help Desk +1.1pp over 1 weekly runs.
Engine by engine
Spiceworks Cloud Help Desk leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | Spiceworks Cloud Help Desk |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #8 | #4 |
Features, pricing & fit
| Dimension | Hiver | Spiceworks Cloud Help Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud (hosted by Spiceworks) |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Community forums |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Austin, Texas |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | Series E · $111M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small IT teams that want a free help desk |
Plans side by side
Hiver
Spiceworks Cloud Help Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Spiceworks Cloud Help Desk
- Free pricing
- Unlimited tickets
- Best for internal IT teams
- Unlimited agent seats
- Asset-tracking features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Spiceworks Cloud Help Desk”, https://slateindex.ai/compare/hiver-vs-spiceworks-cloud-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.