JivoChatLive chat software that turns website visitors into customers
vs
PylonThe Agentic Support Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
JivoChat vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.9 for Pylon.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.9)
- You want a free plan to start
- Clearly advertised discounts
Choose Pylon if…
- AI answers describe it more positively (33% vs 0% positive)
- You need SOC 2 Type II or ISO/IEC 27001:2022 or GDPR or HIPAA coverage
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Pylon |
|---|---|---|
| Visibility score | 2.9% | 1.9% |
| Change vs last week | up+0.7% | up+0.7% |
| Rank in Live Chat & AI Support | #18 | #22 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 0% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Pylon +0.7pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
JivoChatPylon
Head to head in AI answers
0 engine answers name both brands
0JivoChat ranked higher
0Pylon ranked higher
Features, pricing & fit
| Dimension | JivoChat | Pylon |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $28 per seat / mo | $89 per seat / mo |
| Free plan | Yes | No |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud (AWS, US or EU hosting) |
| Integrations | 50+ | — |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | — | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2012 | 2022 |
| Headquarters | Vitória, Espírito Santo, Brazil | San Francisco, CA, United States |
| Employees | 51–200 | 51–200 |
| Funding | — | Series B · $51M raised |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Pylon”, https://slateindex.ai/compare/jivochat-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.