JivoChatLive chat software that turns website visitors into customers
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · Live Chat & AI Support · weekly run Nov 3
JivoChat vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 2.1 for ServiceNow.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 2.1)
- Clearly advertised discounts
Choose ServiceNow if…
- AI answers describe it more positively (36% vs 0% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | ServiceNow |
|---|---|---|
| Visibility score | 2.9% | 2.1% |
| Change vs last week | up+0.7% | New |
| Rank in Live Chat & AI Support | #18 | #21 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 0% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · ServiceNow +2.1pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
JivoChatServiceNow
Head to head in AI answers
0 engine answers name both brands
0JivoChat ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | JivoChat | ServiceNow |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $28 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud |
| Integrations | 50+ | — |
| Compliance | — | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Founded | 2012 | 2004 |
| Headquarters | Vitória, Espírito Santo, Brazil | Santa Clara, CA |
| Employees | 51–200 | 5,000+ |
| Funding | — | IPO |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | — |
Plans side by side
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs ServiceNow”, https://slateindex.ai/compare/jivochat-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.