lemlist vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

lemlist is the stronger AI pick in Sales Engagement: it has a visibility score of 12.9 versus 0.4 for Zendesk, and ranks ahead in 0% of the answers that name both.

Choose lemlist if…

You want the brand AI engines rank higher (12.9 vs 0.4)
You need GDPR or CCPA coverage
Strong cold email deliverability
Personalized outbound and multichannel campaigns

Choose Zendesk if…

You want a lower entry price ($19 vs $69)
You need more native integrations (1800+ vs 58+)
You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
Industry leader in omnichannel customer support

AI visibility side by side

Latest weekly run · Nov 3

Metric	lemlist	Zendesk
Visibility score	12.9%	0.4%
Change vs last week	down−1%	up+0.1%
Rank in Sales Engagement	#7	#40
Share of voice	3.8%	0.1%
Mentions this run	25	1
Positive in AI answers	34%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

lemlist −1pp · Zendesk +0.10000000000000003pp over 1 weekly runs.

Engine by engine

lemlist leads on 3 of 3 engines

ChatGPT

16.7%

AI Mode

5.7%

Perplexity

16.3%

1.1%

lemlistZendesk

Head to head in AI answers

1 engine answers name both brands

0lemlist ranked higher

1Zendesk ranked higher

Prompt	Engine	lemlist	Zendesk
What should a sales engagement platform integrate with?	Perplexity	#11	#7

Features, pricing & fit

Dimension	lemlist	Zendesk
Pricing model	Per seat	Per seat
Entry price	$69 per seat / mo	$19 per seat / mo
Free plan	No · 14-day trial	No
Deployment	—	Cloud (SaaS)
Integrations	58+	1800+
Compliance	SOC 2 Type II, GDPR, CCPA	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	In-app live support, 1:1 onboarding sessions, Dedicated account manager (Enterprise), Priority support (Enterprise)	Help Center, Community, Partners
Founded	2018	2007
Headquarters	Paris, France	San Francisco, California, United States
Employees	—	5,000+
Funding	Secondary growth equity (Expedition Growth Capital, shares bought from existing shareholders)	Take-private (Hellman & Friedman, Permira)
Best for	Sales and growth teams running outbound, from solo founders and agencies to scaling sales teams	Support teams from startups to enterprises that need omnichannel ticketing with AI automation