LiveAgentHelp desk and live chat with AI agents
vs
PlainThe AI support stack built for B2B
Comparison · Help Desk · weekly run Nov 3
LiveAgent vs Plain
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 1.5 for Plain.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 1.5)
- You want a lower entry price ($15 vs $45)
- AI answers describe it more positively (39% vs 20% positive)
- You prefer a larger, established vendor (51–200 employees)
Choose Plain if…
- You need SOC 2 Type II or HIPAA coverage
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
- Suited to B2B teams depending on customer interaction style
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Plain |
|---|---|---|
| Visibility score | 4.6% | 1.5% |
| Change vs last week | no change0% | down−0.8% |
| Rank in Help Desk | #13 | #24 |
| Share of voice | 1.7% | 0.4% |
| Mentions this run | 9 | 2 |
| Positive in AI answers | 39% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · Plain −0.7999999999999998pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentPlain
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Plain ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Plain |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $45 per seat / mo |
| Free plan | No · 30-day trial | No · 7-day trial |
| Deployment | Cloud only | Cloud (AWS eu-west-2, London) |
| Integrations | 200+ | — |
| Compliance | GDPR | SOC 2 Type II, HIPAA, GDPR |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Help Center, Dedicated customer success manager (Frontier), White glove onboarding (Frontier), Community |
| Founded | 2004 | 2020 |
| Headquarters | Bratislava, Slovakia | London, United Kingdom |
| Employees | 51–200 | 11–50 |
| Funding | Bootstrapped | Series A · $21M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Fast-growing B2B and developer-tools companies that support customers in Slack, Teams, Discord and email |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Plain
Foundation$45user/month, billed annually
Horizon$99user/month, billed annually
FrontierCustomcustom, billed annually
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Plain
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
- Suited to B2B teams depending on customer interaction style
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Plain”, https://slateindex.ai/compare/liveagent-vs-plain, data of Nov 3, 2026. Licence: CC BY 4.0.