LiveAgentHelp desk and live chat with AI agents
vs
PodiumThe AI Operating System with integrated AI employees that grow revenue without adding headcount
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Podium
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0.3 for Podium.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 0.3)
- AI answers describe it more positively (39% vs 0% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
Choose Podium if…
- You need ISO 27k-qualified coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Podium |
|---|---|---|
| Visibility score | 8.5% | 0.3% |
| Change vs last week | down−1.5% | up+0.3% |
| Rank in Live Chat & AI Support | #10 | #37 |
| Share of voice | 2.7% | 0.3% |
| Mentions this run | 14 | 1 |
| Positive in AI answers | 39% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Podium +0.3pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentPodium
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Podium ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Podium |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | — |
| Integrations | 200+ | 200+ |
| Compliance | GDPR | ISO 27k-qualified |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Phone & Chat Support, Step-by-Step Onboarding, Resource Center, Customer Success managers |
| Founded | 2004 | 2014 |
| Headquarters | Bratislava, Slovakia | Lehi, Utah |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Bootstrapped | Series D |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Local businesses such as auto dealerships, home services, aesthetics and wellness, and retail stores that need to answer leads quickly and fill their calendars. |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Podium
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Podium
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Podium”, https://slateindex.ai/compare/liveagent-vs-podium, data of Nov 3, 2026. Licence: CC BY 4.0.