LiveAgentHelp desk and live chat with AI agents
vs
PylonThe Agentic Support Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1.9 for Pylon.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1.9)
- You want a lower entry price ($15 vs $89)
- AI answers describe it more positively (39% vs 33% positive)
- Strong ticketing and help-desk depth
Choose Pylon if…
- You need SOC 2 Type II or ISO/IEC 27001:2022 or HIPAA coverage
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Pylon |
|---|---|---|
| Visibility score | 8.5% | 1.9% |
| Change vs last week | down−1.5% | up+0.7% |
| Rank in Live Chat & AI Support | #10 | #22 |
| Share of voice | 2.7% | 0.4% |
| Mentions this run | 14 | 2 |
| Positive in AI answers | 39% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Pylon +0.7pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentPylon
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Pylon ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Pylon |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $89 per seat / mo |
| Free plan | No · 30-day trial | No |
| Deployment | Cloud only | Cloud (AWS, US or EU hosting) |
| Integrations | 200+ | — |
| Compliance | GDPR | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2004 | 2022 |
| Headquarters | Bratislava, Slovakia | San Francisco, CA, United States |
| Employees | 51–200 | 51–200 |
| Funding | Bootstrapped | Series B · $51M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Pylon”, https://slateindex.ai/compare/liveagent-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.