LiveAgentHelp desk and live chat with AI agents
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 2.1 for ServiceNow.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 2.1)
- AI answers describe it more positively (39% vs 36% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
Choose ServiceNow if…
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | ServiceNow |
|---|---|---|
| Visibility score | 8.5% | 2.1% |
| Change vs last week | down−1.5% | New |
| Rank in Live Chat & AI Support | #10 | #21 |
| Share of voice | 2.7% | 0.4% |
| Mentions this run | 14 | 2 |
| Positive in AI answers | 39% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · ServiceNow +2.1pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentServiceNow
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | LiveAgent | ServiceNow |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Cloud |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | 2004 |
| Headquarters | Bratislava, Slovakia | Santa Clara, CA |
| Employees | 51–200 | 5,000+ |
| Funding | Bootstrapped | IPO |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | — |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs ServiceNow”, https://slateindex.ai/compare/liveagent-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.