LiveChat vs Netomi
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 1.4 for Netomi, and ranks ahead in 0% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 1.4)
- You need SOC 2 Type 2 or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
Choose Netomi if…
- You need a self-hosted or on-premises option
- You need SOC 2 Type II or ISO 27001 or PDPA or HIPAA or PCI DSS coverage
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Netomi |
|---|---|---|
| Visibility score | 40.1% | 1.4% |
| Change vs last week | up+1.3% | New |
| Rank in Live Chat & AI Support | #3 | #28 |
| Share of voice | 10.2% | 0.4% |
| Mentions this run | 50 | 2 |
| Positive in AI answers | 36% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Netomi +1.4pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LiveChat | Netomi |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | ChatGPT | #7 | #4 |
Features, pricing & fit
| Dimension | LiveChat | Netomi |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud-based and on-premises |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | — |
| Founded | 2002 | 2015 |
| Headquarters | Wrocław, Poland | San Mateo, CA |
| Employees | 201–500 | — |
| Funding | Management buyout | Seed, led by Y Combinator and Index Ventures · $160M raised |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Large brands with medium-to-high complexity customer requests |
Plans side by side
LiveChat
Netomi
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Netomi”, https://slateindex.ai/compare/livechat-vs-netomi, data of Nov 3, 2026. Licence: CC BY 4.0.