LiveChatLive chat software that grows sales
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
LiveChat vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 0.3 for osTicket.
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 0.3)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
Choose osTicket if…
- AI answers describe it more positively (67% vs 36% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | osTicket |
|---|---|---|
| Visibility score | 1.4% | 0.3% |
| Change vs last week | New | down−0.6% |
| Rank in Help Desk | #25 | #35 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 36% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
LiveChat leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatosTicket
Head to head in AI answers
0 engine answers name both brands
0LiveChat ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | LiveChat | osTicket |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | — |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2002 | — |
| Headquarters | Wrocław, Poland | Alexandria, Louisiana |
| Employees | 201–500 | — |
| Funding | Management buyout | — |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs osTicket”, https://slateindex.ai/compare/livechat-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.