ProProfs Chat vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose ProProfs Chat if…
No clear advantage in the published data.
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 1.5)
- AI answers describe it more positively (47% vs 0% positive)
- You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ProProfs Chat | Tidio |
|---|---|---|
| Visibility score | 1.5% | 29% |
| Change vs last week | up+0.6% | down−1.5% |
| Rank in Live Chat & AI Support | #24 | #5 |
| Share of voice | 0.7% | 8.2% |
| Mentions this run | 4 | 41 |
| Positive in AI answers | 0% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ProProfs Chat +0.6pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | ProProfs Chat | Tidio |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #14 | #6 |
| Which live chat tool offers a free trial? | ChatGPT | #7 | #2 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #10 | #7 |
Features, pricing & fit
| Dimension | ProProfs Chat | Tidio |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $24.17 / mo |
| Free plan | — | Yes |
| Deployment | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. | Cloud |
| Integrations | — | 120+ |
| Compliance | — | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | — | 2013 |
| Headquarters | Santa Monica, California | San Francisco, California, United States |
| Employees | — | 51–200 |
| Funding | Financing (type and amount not stated) | Series B · $27M raised |
| Best for | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
ProProfs Chat
Pricing not available.
Tidio
Pros and cons
Themes from the AI answers that mention each brand
ProProfs Chat
Profile in progress.
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “ProProfs Chat vs Tidio”, https://slateindex.ai/compare/proprofs-chat-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.