LiveChatLive chat software that grows sales
vs
ProProfs Help DeskAI Help Desk Software That Resolves Tickets 3x Faster
Comparison · Help Desk · weekly run Nov 3
LiveChat vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 0.6 for ProProfs Help Desk.
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 0.6)
- You want a lower entry price ($19 vs $29.99)
- You need more native integrations (200+ vs 40+)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
Choose ProProfs Help Desk if…
- You want a free plan to start
- free plan for one user
- unlimited tickets
- suitable for solo support operators
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | ProProfs Help Desk |
|---|---|---|
| Visibility score | 1.4% | 0.6% |
| Change vs last week | New | New |
| Rank in Help Desk | #25 | #33 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 36% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
LiveChat leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatProProfs Help Desk
Head to head in AI answers
0 engine answers name both brands
0LiveChat ranked higher
0ProProfs Help Desk ranked higher
Features, pricing & fit
| Dimension | LiveChat | ProProfs Help Desk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | Free; paid from $29.99 per seat / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud-hosted |
| Integrations | 200+ | 40+ |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | — |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2002 | — |
| Headquarters | Wrocław, Poland | Santa Monica, California |
| Employees | 201–500 | 201–500 |
| Funding | Management buyout | — |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
ProProfs Help Desk
Free (Single User)$0single agent, forever free
Essentials$29.99/mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
Business$29.99/mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
Complete Elite$179.97/mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
Customer Delight Suite$499/mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs ProProfs Help Desk”, https://slateindex.ai/compare/livechat-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.