LiveChatLive chat software that grows sales
vs
SalesforceThe #1 AI CRM
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveChat vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 17.5 for Salesforce, and ranks ahead in 25% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 17.5)
- AI answers describe it more positively (36% vs 21% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
Choose Salesforce if…
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Salesforce |
|---|---|---|
| Visibility score | 40.1% | 17.5% |
| Change vs last week | up+1.3% | down−5.4% |
| Rank in Live Chat & AI Support | #3 | #9 |
| Share of voice | 10.2% | 4.4% |
| Mentions this run | 50 | 21 |
| Positive in AI answers | 36% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Salesforce −5.5pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatSalesforce
Head to head in AI answers
12 engine answers name both brands
3LiveChat ranked higher
9Salesforce ranked higher
| Prompt | Engine | LiveChat | Salesforce |
|---|---|---|---|
| What is a live chat tool and when does a company need one? | ChatGPT | #4 | #6 |
| How do I choose a live chat tool for a mid-market team? | AI Mode | #6 | #1 |
| What should a live chat tool integrate with? | ChatGPT | #8 | #2 |
| What should a live chat tool integrate with? | Perplexity | #6 | #1 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #7 | #10 |
| Top live chat tool options for B2B SaaS companies | ChatGPT | #9 | #2 |
| Best live chat tool for enterprise | ChatGPT | #6 | #3 |
| Best live chat tool for enterprise | AI Mode | #4 | #2 |
| Best live chat tool for enterprise | Perplexity | #5 | #3 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #9 | #3 |
| Which Live Chat & AI Support vendors do analysts recommend? | ChatGPT | #7 | #1 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #3 | #6 |
Features, pricing & fit
| Dimension | LiveChat | Salesforce |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud (SaaS) |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2002 | 1999 |
| Headquarters | Wrocław, Poland | San Francisco, California |
| Employees | 201–500 | 5,000+ |
| Funding | Management buyout | — |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Salesforce”, https://slateindex.ai/compare/livechat-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.