Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| HubSpotTop pick | #1 | #2 | — | |
| Zendesk | #3 | #1 | — | |
| Salesforce | #6 | #4 | — | |
| Intercom | #2 | — | — | |
| JivoChat | — | #3 | — | |
| LiveChat | #4 | — | — | |
| ProProfs Chat | — | #5 | — | |
| Tidio | #5 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
HubSpot is named by 67% of engines today.
Responses
What each engine answered, and how the shortlist moved.
A live chat tool is a software application that allows a company to communicate with website visitors and customers in real time through a messaging window on its website, mobile app, or online store. Instead of having to call a company or wait for an email response, customers can click a chat icon, type a question, and receive assistance directly. Think of it as having a digital customer service representative available on your website. How does a live chat tool work? ![[Webinar Recap]: How…
A live chat tool is software that lets website or app visitors message a company in real time through a chat window. It connects customers with support or sales staff and may include chatbots, automated replies, routing, customer history, and ticketing integrations. When a company needs one A live chat tool is worth considering when: Customers regularly ask questions before purchasing. Email or phone support creates long wait times. The company sells online or serves customers remotely.…
What is a Live Chat Tool? A live chat tool is a software application embedded on a website or app that allows real-time text communication between a visitor/customer and a business representative (or an AI chatbot). It bridges the gap between slow email support and high-friction phone calls, giving users instant access to help while they browse. When Does a Company Need One? High Cart Abandonment or Bounce Rates : Customers often leave a website when they have a quick, unanswered question about…
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| hubspot.com | Brand site · HubSpot | 3 | ChatGPT, Perplexity |
| zendesk.com | Brand site · Zendesk | 3 | ChatGPT, Perplexity |
| intercom.com | Brand site · Intercom | 2 | ChatGPT |
| jivochat.com | Brand site · JivoChat | 2 | Perplexity |
| salesforce.com | Brand site · Salesforce | 2 | ChatGPT, Perplexity |
| brevo.com | Web | 1 | Perplexity |
| getresponse.com | Web | 1 | Perplexity |
| livechat.com | Brand site · LiveChat | 1 | ChatGPT |
| nextiva.com | Web | 1 | Perplexity |
| proprofschat.com | Brand site · ProProfs Chat | 1 | Perplexity |
| shopify.com | Web | 1 | ChatGPT |
| tidio.com | Brand site · Tidio | 1 | ChatGPT |
| uschamber.com | Web | 1 | ChatGPT |
| zendesk.co.uk | Brand site · Zendesk | 1 | Perplexity |