Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| HubSpotTop pick | #1 | #2 | #1 | |
| Salesforce | #2 | #1 | #2 | |
| Zendesk | #3 | #3 | #4 | |
| Freshworks | #4 | #4 | — | |
| Intercom | #7 | — | #5 | |
| Zapier | #6 | #5 | — | |
| LiveChat | #8 | #6 | — | |
| Zoho | — | — | #3 | |
| WhatsApp Business | #5 | — | — | |
| Help Scout | — | — | #6 |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
HubSpot is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
A live chat tool should integrate with the systems that help a business communicate with customers, manage relationships, resolve issues, automate workflows, and measure performance. If you're building a live chat product, I'd recommend the following integration categories. Essential integrations CRM systems
- HubSpot — Examples: HubSpot , Salesforce , Pipedrive. ↑ 1 vs last week
- Salesforce — Examples: HubSpot , Salesforce , Pipedrive. ↓ 1 vs last week
- Zendesk — Examples: Zendesk , Freshdesk , Jira Service Management.
- Freshworks — Examples: Zendesk , Freshdesk , Jira Service Management.
- WhatsApp Business — Examples: WhatsApp Business , Facebook Messenger , Instagram , email and SMS.
- Zapier New this week
- Intercom — A standalone live chat SaaS (similar to Intercom or LiveChat). ↓ 1 vs last week
- LiveChat — A standalone live chat SaaS (similar to Intercom or LiveChat). New this week
A live chat tool should integrate with the systems your support, sales, and marketing teams already use:
- Salesforce — CRM: Salesforce, HubSpot, or Pipedrive—to show customer history, update contacts, and route leads. ↑ 1 vs last week
- HubSpot — CRM: Salesforce, HubSpot, or Pipedrive—to show customer history, update contacts, and route leads. ↓ 1 vs last week
- Zendesk — Help desk/ticketing: Zendesk, Freshdesk, or similar—to turn unresolved chats into support tickets and keep conversation history attached.
- Freshworks — Help desk/ticketing: Zendesk, Freshdesk, or similar—to turn unresolved chats into support tickets and keep conversation history attached.
- Zapier — APIs, webhooks, and automation platforms: Such as Zapier or Make when a native connector is unavailable or custom workflows are needed. New this week
Dropped from this engine’s shortlist this week: Qualified
A modern live chat tool shouldn't live on an island. To maximize its value for support, sales, and marketing teams, it needs to plug into your existing tech stack. Here are the key systems a live chat tool should integrate with, organized by function:
- HubSpot — CRM (Customer Relationship Management) : Platforms like HubSpot, Salesforce, or Zoho ensure that chat transcripts, lead details, and contact info automatically sync to a customer’s profile, giving agents instant context…
- Salesforce — CRM (Customer Relationship Management) : Platforms like HubSpot, Salesforce, or Zoho ensure that chat transcripts, lead details, and contact info automatically sync to a customer’s profile, giving agents instant context…
- Zoho — CRM (Customer Relationship Management) : Platforms like HubSpot, Salesforce, or Zoho ensure that chat transcripts, lead details, and contact info automatically sync to a customer’s profile, giving agents instant context… New this week
- Zendesk — Help Desk & Ticketing Systems : Integrations with Zendesk, Intercom, or Jira Service Management allow agents to convert complex chats into support tickets seamlessly without manual copying and pasting. ↓ 1 vs last week
- Intercom — Help Desk & Ticketing Systems : Integrations with Zendesk, Intercom, or Jira Service Management allow agents to convert complex chats into support tickets seamlessly without manual copying and pasting.
- Help Scout — Knowledge Base : Connecting your help center or documentation (like Notion, Help Scout, or GitBook) enables the chat widget or AI bot to automatically suggest relevant articles or answer FAQs instantly. New this week
Dropped from this engine’s shortlist this week: Freshworks
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| livechat.com | Brand site · LiveChat | 5 | ChatGPT, Perplexity |
| crazyegg.com | Web | 1 | Perplexity |
| g2.com | Review site | 1 | Perplexity |
| hubspot.com | Brand site · HubSpot | 1 | Perplexity |
| nextiva.com | Web | 1 | Perplexity |
| radiant.dk | Web | 1 | Perplexity |
| text.com | Web | 1 | Perplexity |
| tooltester.com | Web | 1 | Perplexity |
| zendesk.com | Brand site · Zendesk | 1 | ChatGPT |