LiveChatLive chat software that grows sales
vs
SupportbenchCustomer support software built for B2B complexity.
Comparison · Help Desk · weekly run Nov 3
LiveChat vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Supportbench is the stronger AI pick in Help Desk: it has a visibility score of 2.3 versus 1.4 for LiveChat.
Choose LiveChat if…
- You want a lower entry price ($19 vs $32)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- You prefer a larger, established vendor (201–500 employees)
- Free trial with no credit card required
Choose Supportbench if…
- You want the brand AI engines rank higher (2.3 vs 1.4)
- You need SOC 2 Type II coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Supportbench |
|---|---|---|
| Visibility score | 1.4% | 2.3% |
| Change vs last week | New | New |
| Rank in Help Desk | #25 | #20 |
| Share of voice | 0.4% | 1.1% |
| Mentions this run | 2 | 6 |
| Positive in AI answers | 36% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
Supportbench leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatSupportbench
Head to head in AI answers
0 engine answers name both brands
0LiveChat ranked higher
0Supportbench ranked higher
Features, pricing & fit
| Dimension | LiveChat | Supportbench |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $32 per seat / mo |
| Free plan | No · 14-day trial | No |
| Onboarding fee | — | Included |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud-based |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | SOC 2 Type II |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | 2002 | 2015 |
| Headquarters | Wrocław, Poland | Vancouver, British Columbia, Canada |
| Employees | 201–500 | 11–50 |
| Funding | Management buyout | Seed |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Supportbench
Professional$32agent / month, billed annually
Enterprise$100agent / month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Supportbench”, https://slateindex.ai/compare/livechat-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.