MiddlewareFull-stack Observability With AI SRE Agent

New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

Comparison · Observability · weekly run Nov 3

Middleware vs New Relic

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 0.3 for Middleware, and ranks ahead in 100% of the answers that name both.

Choose Middleware if…

You want a lower entry price ($0.3 vs $10)

Choose New Relic if…

You want the brand AI engines rank higher (47.1 vs 0.3)
You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
You prefer a larger, established vendor (1,001–5,000 employees)
Generous permanent free tier with 100 GB monthly ingest

AI visibility side by side

Latest weekly run · Nov 3

Metric	Middleware	New Relic
Visibility score	0.3%	47.1%
Change vs last week	New	New
Rank in Observability	#35	#3
Share of voice	0.2%	10.7%
Mentions this run	1	63
Positive in AI answers	—	42%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Middleware 0pp · New Relic 0pp over 0 weekly runs.

Engine by engine

New Relic leads on 3 of 3 engines

ChatGPT

51.3%

AI Mode

43.9%

Perplexity

0.9%

46.1%

MiddlewareNew Relic

Head to head in AI answers

1 engine answers name both brands

0Middleware ranked higher

1New Relic ranked higher

Prompt	Engine	Middleware	New Relic
Which observability platform offers a free trial?	Perplexity	#9	#8

Features, pricing & fit

Dimension	Middleware	New Relic
Pricing model	Usage-based	Usage-based
Entry price	Free; paid from $0.3 / mo	Free; paid from $10 / mo
Free plan	Yes	Yes
Deployment	Agent-based install, including a Kubernetes install agent for connecting clusters and a single-agent script for auto-instrumentation.	Cloud-based SaaS
Integrations	—	800+
Compliance	—	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification
Support	Community-based support on the free plan, Dedicated Slack or MS Teams channel on pay-as-you-go, 24x7 support on custom contracts	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise
Founded	2022	2008
Headquarters	San Francisco, California, US	San Francisco, CA, United States
Employees	51–200	1,001–5,000
Funding	Seed · $7M raised	Post-IPO raise (not corroborated by other sources)
Best for	Platform engineers and SREs who run cloud, hybrid and Kubernetes systems and want faster incident resolution.	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.