New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

UptraceCut your observability bill by 90%

Comparison · Observability · weekly run Nov 3

New Relic vs Uptrace

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 0.7 for Uptrace, and ranks ahead in 100% of the answers that name both.

Choose New Relic if…

You want the brand AI engines rank higher (47.1 vs 0.7)
You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
You prefer a larger, established vendor (1,001–5,000 employees)
Generous permanent free tier with 100 GB monthly ingest

Choose Uptrace if…

You need a self-hosted or on-premises option

AI visibility side by side

Latest weekly run · Nov 3

Metric	New Relic	Uptrace
Visibility score	47.1%	0.7%
Change vs last week	New	New
Rank in Observability	#3	#32
Share of voice	10.7%	0.4%
Mentions this run	63	2
Positive in AI answers	42%	—

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

New Relic 0pp · Uptrace 0pp over 0 weekly runs.

Engine by engine

New Relic leads on 3 of 3 engines

ChatGPT

51.3%

AI Mode

43.9%

Perplexity

46.1%

2.2%

New RelicUptrace

Head to head in AI answers

2 engine answers name both brands

2New Relic ranked higher

0Uptrace ranked higher

Prompt	Engine	New Relic	Uptrace
How do I choose an observability platform for a mid-market team?	Perplexity	#5	#13
How much does an observability platform cost per month?	Perplexity	#2	#6

Features, pricing & fit

Dimension	New Relic	Uptrace
Pricing model	Usage-based	Usage-based
Entry price	Free; paid from $10 / mo	Contact sales
Free plan	Yes	Yes
Deployment	Cloud-based SaaS	Uptrace Cloud, or self-hosted with Docker, Ansible or Kubernetes, or on-premises with a license
Integrations	800+	—
Compliance	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification	—
Support	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise	16/5 enterprise support across EU and US business hours, Email and scheduled calls, Dedicated support engineer on on-premises plans
Founded	2008	—
Headquarters	San Francisco, CA, United States	Chisinau, Moldova
Employees	1,001–5,000	1–10
Funding	Post-IPO raise (not corroborated by other sources)	Bootstrapped
Best for	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.	Engineering teams that run OpenTelemetry and want traces, metrics and logs in one platform at predictable cost.