osTicket vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Supportbench is the stronger AI pick in Help Desk: it has a visibility score of 2.3 versus 0.3 for osTicket.
Choose osTicket if…
- Recommended as a free, self-hosted helpdesk option
Choose Supportbench if…
- You want the brand AI engines rank higher (2.3 vs 0.3)
- You need SOC 2 Type II coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | osTicket | Supportbench |
|---|---|---|
| Visibility score | 0.3% | 2.3% |
| Change vs last week | down−0.6% | New |
| Rank in Help Desk | #35 | #20 |
| Share of voice | 0.2% | 1.1% |
| Mentions this run | 1 | 6 |
| Positive in AI answers | 67% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
osTicket −0.6000000000000001pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
Supportbench leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | osTicket | Supportbench |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $32 per seat / mo |
| Free plan | — | No |
| Onboarding fee | — | Included |
| Deployment | Self-hosted (free download) or cloud-hosted via SupportSystem | Cloud-based |
| Compliance | — | SOC 2 Type II |
| Support | Mailing lists for upgrades and security patches, YouTube tutorials | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | — | 2015 |
| Headquarters | Alexandria, Louisiana | Vancouver, British Columbia, Canada |
| Employees | — | 11–50 |
| Funding | — | Seed |
| Best for | Small businesses wanting a free, customizable ticketing system they can host themselves | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
osTicket
Pricing not available.
Supportbench
Pros and cons
Themes from the AI answers that mention each brand
osTicket
- Recommended as a free, self-hosted helpdesk option
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “osTicket vs Supportbench”, https://slateindex.ai/compare/osticket-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.