ProProfs Chat vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.

Choose ProProfs Chat if…

No clear advantage in the published data.

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 1.5)
AI answers describe it more positively (70% vs 0% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Completely free core live chat

AI visibility side by side

Latest weekly run · Nov 3

Metric	ProProfs Chat	tawk.to
Visibility score	1.5%	27.6%
Change vs last week	up+0.6%	down−4.3%
Rank in Live Chat & AI Support	#24	#6
Share of voice	0.7%	7.1%
Mentions this run	4	34
Positive in AI answers	0%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

ProProfs Chat +0.6pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

1.1%

25.6%

AI Mode

29.4%

Perplexity

3.5%

27.8%

ProProfs Chattawk.to

Head to head in AI answers

1 engine answers name both brands

0ProProfs Chat ranked higher

1tawk.to ranked higher

Prompt	Engine	ProProfs Chat	tawk.to
Compare the leading Live Chat & AI Support platforms	Perplexity	#14	#9

Features, pricing & fit

Dimension	ProProfs Chat	tawk.to
Pricing model	—	Flat tiers
Entry price	—	Contact sales
Free plan	—	Yes
Deployment	Web-based; added to a website by pasting a code snippet, and also available as a Shopify app.	—
Integrations	—	50+
Compliance	—	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	—	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	—	2012
Headquarters	Santa Monica, California	Las Vegas, Nevada, US
Employees	—	201–500
Funding	Financing (type and amount not stated)	Series B
Best for	Teams that want live chat and AI support agents on a website, including Shopify and Magento stores	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.