PylonThe Agentic Support Platform
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Pylon vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Pylon is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.9 versus 1.7 for Smartsupp.
Choose Pylon if…
- You want the brand AI engines rank higher (1.9 vs 1.7)
- You need SOC 2 Type II or ISO/IEC 27001:2022 or GDPR or HIPAA coverage
- You prefer a larger, established vendor (51–200 employees)
- Per seat pricing suits your budget better than flat tiers
Choose Smartsupp if…
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Pylon | Smartsupp |
|---|---|---|
| Visibility score | 1.9% | 1.7% |
| Change vs last week | up+0.7% | down−0.1% |
| Rank in Live Chat & AI Support | #22 | #23 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 33% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Pylon +0.7pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Pylon leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
PylonSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Pylon ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Pylon | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $89 per seat / mo | Free; paid from $17 / mo |
| Free plan | No | Yes |
| Deployment | Cloud (AWS, US or EU hosting) | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA | WCAG 2.1 AA (chat box) |
| Support | Onboarding, Dedicated CSM, Priority support SLAs, Help Center | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2022 | 2013 |
| Headquarters | San Francisco, CA, United States | Brno, Czech Republic |
| Employees | 51–200 | 11–50 |
| Funding | Series B · $51M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | B2B support teams handling customers over Slack Connect, Teams and other shared channels | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Pylon vs Smartsupp”, https://slateindex.ai/compare/pylon-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.