QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
vs
ZendeskAI-powered customer service platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Qualified vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 49.3 versus 2.3 for Qualified.
Choose Qualified if…
- AI answers describe it more positively (50% vs 34% positive)
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
Choose Zendesk if…
- You want the brand AI engines rank higher (49.3 vs 2.3)
- You need more native integrations (1800+ vs 20+)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Per seat pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Qualified | Zendesk |
|---|---|---|
| Visibility score | 2.3% | 49.3% |
| Change vs last week | down−2% | up+0.3% |
| Rank in Live Chat & AI Support | #20 | #1 |
| Share of voice | 0.4% | 11.2% |
| Mentions this run | 2 | 53 |
| Positive in AI answers | 50% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Qualified −2pp · Zendesk +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
QualifiedZendesk
Head to head in AI answers
0 engine answers name both brands
0Qualified ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Qualified | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | $19 per seat / mo |
| Free plan | No | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | 20+ | 1800+ |
| Compliance | SOC 2 Type II | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Dedicated support and success services, Qualified Representative contact | Help Center, Community, Partners |
| Founded | — | 2007 |
| Headquarters | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States | San Francisco, California, United States |
| Employees | — | 5,000+ |
| Funding | Series C · $163M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Qualified vs Zendesk”, https://slateindex.ai/compare/qualified-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.