ServiceNow vs Smartsheet
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsheet is the stronger AI pick in Project Management: it has a visibility score of 20.8 versus 1.2 for ServiceNow, and ranks ahead in 50% of the answers that name both.
Choose ServiceNow if…
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
Choose Smartsheet if…
- You want the brand AI engines rank higher (20.8 vs 1.2)
- You need SOC 2 or ISO 27001 or GDPR or FedRAMP or HIPAA (BAA) coverage
- Enterprise-scale portfolio management and roll-ups
- Spreadsheet-style data grids and familiarity
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ServiceNow | Smartsheet |
|---|---|---|
| Visibility score | 1.2% | 20.8% |
| Change vs last week | New | New |
| Rank in Project Management | #34 | #6 |
| Share of voice | 0.4% | 6.3% |
| Mentions this run | 2 | 35 |
| Positive in AI answers | 36% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ServiceNow 0pp · Smartsheet 0pp over 0 weekly runs.
Engine by engine
Smartsheet leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | ServiceNow | Smartsheet |
|---|---|---|---|
| Best project management tool for enterprise | AI Mode | #7 | #5 |
| Which Project Management vendors do analysts recommend? | Perplexity | #3 | #7 |
Features, pricing & fit
| Dimension | ServiceNow | Smartsheet |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $12 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud | Cloud-based |
| Compliance | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO | SOC 2, ISO 27001, GDPR, FedRAMP, HIPAA (BAA) |
| Support | — | Help and learning content, Smartsheet Community, Web-based ticketing, Smartsheet University (add-on) |
| Founded | 2004 | 2005 |
| Headquarters | Santa Clara, CA | Bellevue, Washington, USA |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | Post-IPO equity round |
| Best for | — | Organizations running project, portfolio and operational work at scale, including enterprise PMOs. |
Plans side by side
ServiceNow
Pricing not available.
Smartsheet
Pros and cons
Themes from the AI answers that mention each brand
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Smartsheet
- Enterprise-scale portfolio management and roll-ups
- Spreadsheet-style data grids and familiarity
- Flexible dashboards, reporting, and automation
- Critical path scheduling and resource management
- Aggregates data from other tools into one view
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “ServiceNow vs Smartsheet”, https://slateindex.ai/compare/servicenow-vs-smartsheet, data of Nov 3, 2026. Licence: CC BY 4.0.