Smartsupp vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 6.7 versus 1.7 for Smartsupp, and ranks ahead in 0% of the answers that name both.
Choose Smartsupp if…
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
Choose Zoho if…
- You want the brand AI engines rank higher (6.7 vs 1.7)
- AI answers describe it more positively (50% vs 33% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Smartsupp | Zoho |
|---|---|---|
| Visibility score | 1.7% | 6.7% |
| Change vs last week | down−0.1% | down−1.4% |
| Rank in Live Chat & AI Support | #23 | #11 |
| Share of voice | 0.4% | 2.6% |
| Mentions this run | 2 | 12 |
| Positive in AI answers | 33% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Smartsupp −0.19999999999999996pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Smartsupp | Zoho |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #4 | #9 |
Features, pricing & fit
| Dimension | Smartsupp | Zoho |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $17 / mo | — |
| Free plan | Yes | — |
| Deployment | Web dashboard, with iPhone/iPad and Android apps | Cloud (SaaS) |
| Integrations | 60+ | — |
| Compliance | WCAG 2.1 AA (chat box) | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Premium support (Expert plan), Dedicated account manager (Ultimate plan) | — |
| Founded | 2013 | 1996 |
| Headquarters | Brno, Czech Republic | Chennai, Tamil Nadu, India |
| Employees | 11–50 | 5,000+ |
| Funding | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up | Bootstrapped |
| Best for | Online shops and websites, from solo operators to teams with several agents | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Smartsupp
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Smartsupp vs Zoho”, https://slateindex.ai/compare/smartsupp-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.