SupportbenchCustomer support software built for B2B complexity.
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Help Desk · weekly run Nov 3
Supportbench vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Supportbench is the stronger AI pick in Help Desk: it has a visibility score of 2.3 versus 2.2 for Tidio.
Choose Supportbench if…
- You want the brand AI engines rank higher (2.3 vs 2.2)
- Per seat pricing suits your budget better than usage-based
Choose Tidio if…
- You want a free plan to start
- You need GDPR or CCPA or EU-US DPF coverage
- You prefer a larger, established vendor (51–200 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Supportbench | Tidio |
|---|---|---|
| Visibility score | 2.3% | 2.2% |
| Change vs last week | New | down−1.7% |
| Rank in Help Desk | #20 | #21 |
| Share of voice | 1.1% | 1% |
| Mentions this run | 6 | 6 |
| Positive in AI answers | — | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Supportbench +2.3pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Supportbench leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
SupportbenchTidio
Head to head in AI answers
0 engine answers name both brands
0Supportbench ranked higher
0Tidio ranked higher
Features, pricing & fit
| Dimension | Supportbench | Tidio |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $32 per seat / mo | Free; paid from $24.17 / mo |
| Free plan | No | Yes |
| Onboarding fee | Included | — |
| Deployment | Cloud-based | Cloud |
| Integrations | — | 120+ |
| Compliance | SOC 2 Type II | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2015 | 2013 |
| Headquarters | Vancouver, British Columbia, Canada | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | Seed | Series B · $27M raised |
| Best for | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Supportbench
Professional$32agent / month, billed annually
Enterprise$100agent / month, billed annually
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Supportbench
Profile in progress.
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Supportbench vs Tidio”, https://slateindex.ai/compare/supportbench-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.