Tidio vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 6.7 for Zoho, and ranks ahead in 100% of the answers that name both.
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 6.7)
- You need GDPR or CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
- Strong user ratings and review volume
Choose Zoho if…
- AI answers describe it more positively (50% vs 47% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong value for money and low cost
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Tidio | Zoho |
|---|---|---|
| Visibility score | 29% | 6.7% |
| Change vs last week | down−1.5% | down−1.4% |
| Rank in Live Chat & AI Support | #5 | #11 |
| Share of voice | 8.2% | 2.6% |
| Mentions this run | 41 | 12 |
| Positive in AI answers | 47% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Tidio −1.6000000000000014pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
Head to head in AI answers
5 engine answers name both brands
| Prompt | Engine | Tidio | Zoho |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #4 | #11 |
| Is there a free live chat tool for small teams? | ChatGPT | #4 | #5 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #7 | #9 |
| Official website of the top live chat tool vendors | ChatGPT | #4 | #10 |
| Official website of the top live chat tool vendors | Perplexity | #4 | #8 |
Features, pricing & fit
| Dimension | Tidio | Zoho |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Free; paid from $24.17 / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | 120+ | — |
| Compliance | SOC 2 Type II, GDPR, CCPA, EU-US DPF | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Email, Live chat, Dedicated Success Manager, Slack support | — |
| Founded | 2013 | 1996 |
| Headquarters | San Francisco, California, United States | Chennai, Tamil Nadu, India |
| Employees | 51–200 | 5,000+ |
| Funding | Series B · $27M raised | Bootstrapped |
| Best for | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Tidio
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Tidio vs Zoho”, https://slateindex.ai/compare/tidio-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.