ZendeskAI-powered customer service platform
vs
ZoomInfoThe AI platform for go-to-market teams
Comparison · Sales Engagement · weekly run Nov 3
Zendesk vs ZoomInfo
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ZoomInfo is the stronger AI pick in Sales Engagement: it has a visibility score of 11.2 versus 0.4 for Zendesk.
Choose Zendesk if…
- You need more native integrations (1800+ vs 120+)
- AI answers describe it more positively (34% vs 25% positive)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose ZoomInfo if…
- You want the brand AI engines rank higher (11.2 vs 0.4)
- You need GDPR or CCPA or ISO 27001 or ISO 27701 or TRUSTe GDPR or TRUSTe CCPA coverage
- High-accuracy contact data and direct dials
- Intent data for outreach
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Zendesk | ZoomInfo |
|---|---|---|
| Visibility score | 0.4% | 11.2% |
| Change vs last week | up+0.1% | up+1.8% |
| Rank in Sales Engagement | #40 | #8 |
| Share of voice | 0.1% | 3.5% |
| Mentions this run | 1 | 20 |
| Positive in AI answers | 34% | 25% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Zendesk +0.10000000000000003pp · ZoomInfo +1.799999999999999pp over 1 weekly runs.
Engine by engine
ZoomInfo leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ZendeskZoomInfo
Head to head in AI answers
0 engine answers name both brands
0Zendesk ranked higher
0ZoomInfo ranked higher
Features, pricing & fit
| Dimension | Zendesk | ZoomInfo |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | Contact sales |
| Free plan | No | No |
| Deployment | Cloud (SaaS) | — |
| Integrations | 1800+ | 120+ |
| Compliance | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus | GDPR, CCPA, ISO 27001, ISO 27701, SOC 2 Type II, TRUSTe GDPR, TRUSTe CCPA |
| Support | Help Center, Community, Partners | Help Center, Phone: +1 866-904-9666, ZoomInfo University courses and certifications, Dedicated onboarding manager |
| Founded | 2007 | 2007 |
| Headquarters | San Francisco, California, United States | Vancouver, Washington, USA |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | Take-private (Hellman & Friedman, Permira) | IPO (Nasdaq: ZI) |
| Best for | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Sales, marketing, RevOps, customer success, and recruiting teams at B2B companies with 100+ employees |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
ZoomInfo
ProfessionalCustomcontact sales
Copilot AdvancedCustomcontact sales
Copilot EnterpriseCustomcontact sales
Marketing DemandCustomcontact sales
ABM LiteCustomcontact sales
ABM EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
ZoomInfo
- High-accuracy contact data and direct dials
- Intent data for outreach
- Recommended by analysts among leading sales tools
- Separate ZoomInfo data licence adds cost
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Zendesk vs ZoomInfo”, https://slateindex.ai/compare/zendesk-vs-zoominfo, data of Nov 3, 2026. Licence: CC BY 4.0.