Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| FreshworksTop pick | #1 | #1 | #1 | |
| Salesforce | #2 | #2 | #2 | |
| HubSpot | #3 | — | #5 | |
| Zendesk | #4 | — | #4 | |
| ServiceNow | — | — | #3 |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
6 brands
Freshworks is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Mixed
- Freshworks — Freshworks: Pros and Cons (2026).
- Salesforce — Less flexible than Salesforce for sophisticated enterprise operations. ↑ 1 vs last week
- HubSpot — However, compare it carefully with Salesforce, HubSpot, and Zendesk if you need extensive customization, advanced analytics, or complex enterprise workflows. New this week
- Zendesk — However, compare it carefully with Salesforce, HubSpot, and Zendesk if you need extensive customization, advanced analytics, or complex enterprise workflows.
Dropped from this engine’s shortlist this week: HelpDesk
Perplexity · run of Nov 3 · sentiment toward the top pick: → Mixed
- Freshworks — Freshworks is generally a strong choice for small and midsize businesses that want easy-to-deploy customer support, CRM, or IT-service tools without the complexity of Salesforce or similar enterprise platforms.
- Salesforce — Freshworks is generally a strong choice for small and midsize businesses that want easy-to-deploy customer support, CRM, or IT-service tools without the complexity of Salesforce or similar enterprise platforms.
Dropped from this engine’s shortlist this week: ServiceNow
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Mixed
- Freshworks — Freshworks (encompassing products like Freshdesk and Freshsales) is widely recognized as a user-friendly, agile alternative to heavy enterprise suites like Salesforce or ServiceNow .
- Salesforce — Freshworks (encompassing products like Freshdesk and Freshsales) is widely recognized as a user-friendly, agile alternative to heavy enterprise suites like Salesforce or ServiceNow . ↑ 1 vs last week
- ServiceNow — Freshworks (encompassing products like Freshdesk and Freshsales) is widely recognized as a user-friendly, agile alternative to heavy enterprise suites like Salesforce or ServiceNow . ↓ 1 vs last week
- Zendesk — I can help compare it directly to competitors like Salesforce, Zendesk, or HubSpot for your specific use case. New this week
- HubSpot — I can help compare it directly to competitors like Salesforce, Zendesk, or HubSpot for your specific use case. New this week
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| capterra.com | Review site | 2 | ChatGPT |
| larksuite.com | Web | 2 | Perplexity, Google AI Mode |
| techradar.com | Media | 2 | ChatGPT, Perplexity |
| canvuscaner.com | Web | 1 | ChatGPT |
| freshworks.com | Brand site · Freshworks | 1 | ChatGPT |
| getapp.com | Review site | 1 | ChatGPT |
| kampaignlab.com | Web | 1 | Perplexity |
| prospeo.io | Web | 1 | Perplexity |
| quotaengine.com | Web | 1 | Google AI Mode |
| saasinspector.com | Web | 1 | Perplexity |
| softwarefinder.com | Web | 1 | Perplexity |
| teamblind.com | Web | 1 | Perplexity |
| thectoclub.com | Web | 1 | Perplexity |
| tomba.io | Web | 1 | Perplexity |
| yahoo.com | Web | 1 | Perplexity |