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Prompt · Navigational · Validation

What are the pros and cons of 8x8?

In the latest run (Nov 3, 2026), 8x8 was listed first by three of three engines (ChatGPT, Perplexity and Google AI Mode). The brands named most consistently were 8x8, Nextiva and Salesforce.

Contact CenterNavigationalValidation Runs weeklynames 8x8

Tracked since Nov 2, 2026 · 2 weekly runs · 3 responses · last run Nov 3 · next run Nov 9

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

This navigational prompt names 8x8, so it is excluded from the Contact Center ranking and counts only on 8x8’s page.

Track this prompt
Top pick
8x8
listed first by 3 of 3 engines in the latest run
Brands named
7
+2
Answer volatility
Low
16.7/100 · how often the shortlist changes

Who each engine recommends

Position of every brand named in the latest run.

BrandChatGPTPerplexityAI ModeMention rate
8x8Top pick#1#1#1
100%
Nextiva#6#2—
67%
Salesforce#2——
33%
HubSpot#3——
33%
Microsoft Dynamics 365 Contact Center#4——
33%
RingCentral#5——
33%
Zoom Contact Center#7——
33%

Mention rate over time

Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).

8 brands
0%25%50%75%100%Nov 2Nov 38x8 100%

8x8 is named by 100% of engines today.

Responses

What each engine answered, and how the shortlist moved.

ChatGPT · run of Nov 3 · sentiment toward the top pick: → Mixed
  1. 8x8 — Are you referring to 8x8, the business phone and contact center system? New this week
  2. Salesforce — CRM integrations: Integrates with platforms such as Salesforce, HubSpot and Microsoft Teams. ↓ 1 vs last week
  3. HubSpot — CRM integrations: Integrates with platforms such as Salesforce, HubSpot and Microsoft Teams. ↓ 1 vs last week
  4. Microsoft Dynamics 365 Contact Center — CRM integrations: Integrates with platforms such as Salesforce, HubSpot and Microsoft Teams. New this week
  5. RingCentral — One important question: Are you evaluating 8x8 against RingCentral, Nextiva, Zoom Phone or another provider? ↓ 2 vs last week
  6. Nextiva — One important question: Are you evaluating 8x8 against RingCentral, Nextiva, Zoom Phone or another provider? ↓ 2 vs last week
  7. Zoom Contact Center — One important question: Are you evaluating 8x8 against RingCentral, Nextiva, Zoom Phone or another provider? New this week

Dropped from this engine’s shortlist this week: Dialpad

Citations

Sources the engines cited for this prompt.

SourceTypeCitationsCited by
forbes.comMedia3ChatGPT, Perplexity, Google AI Mode
business.comWeb2ChatGPT, Perplexity
capterra.comReview site2Perplexity
g2.comReview site2Perplexity
gartner.comAnalyst2ChatGPT
nextiva.comBrand site · Nextiva2ChatGPT, Perplexity
techrepublic.comWeb2ChatGPT, Perplexity
businessnewsdaily.comWeb1ChatGPT
expertmarket.comWeb1ChatGPT
findstack.comWeb1Perplexity
softwareadvice.comReview site1Perplexity
techradar.comMedia1ChatGPT
trustradius.comReview site1ChatGPT
verwick.comWeb1ChatGPT

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Cite as: SlateIndex, “What are the pros and cons of 8x8?”, https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-8x8-ctx7vd4xh2, data of Nov 3, 2026. Licence: CC BY 4.0.