Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| ZendeskTop pick | #1 | #2 | #1 | |
| Freshworks | #2 | #3 | #2 | |
| Zoho | #3 | #4 | #6 | |
| Help Scout | #4 | #5 | #4 | |
| HelpDesk | — | #1 | #5 | |
| LiveAgent | #7 | — | #3 | |
| Salesforce | #5 | #6 | — | |
| HappyFox | #6 | — | — | |
| Intercom | — | #7 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Zendesk is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
Several help desk platforms offer free trials, allowing you to test their ticketing, automation, reporting, and customer support features before purchasing. Best help desk platforms with free trials Platform Free trial Best for ------------------------ Zendesk 14 days Enterprise and omnichannel support Freshdesk 14 days Small and medium businesses Zoho Desk 15 days Affordable customer support Help Scout 15 days Shared inbox and email support Salesforce Service Cloud 30 days Enterprise customer…
- Zendesk — Start Zendesk free trial.
- Freshworks — Start Freshdesk free trial. ↑ 2 vs last week
- Zoho — Start Zoho Desk free trial. ↓ 1 vs last week
- Help Scout ↓ 1 vs last week
- Salesforce New this week
- HappyFox New this week
- LiveAgent ↓ 2 vs last week
Dropped from this engine’s shortlist this week: HelpDesk
Several help desk platforms offer free trials, including:
- HelpDesk — HelpDesk.com — 14-day trial, no credit card required. ↑ 5 vs last week
- Zendesk — Zendesk — 14-day trial. ↑ 1 vs last week
- Freshworks — Freshdesk — 14-day trial. ↑ 1 vs last week
- Zoho — Zoho Desk — 15-day trial, plus a free plan for up to three users. ↓ 2 vs last week
- Help Scout — Help Scout — 15-day trial. ↑ 2 vs last week
- Salesforce — Salesforce Service Cloud — 30-day trial. New this week
Dropped from this engine’s shortlist this week: LiveAgent, Intercom, Hiver
Almost all major help desk platforms offer a free trial so you can test their ticketing, shared inbox, and automation features before committing. Here are several prominent options:
- Zendesk — Zendesk - Offers a Zendesk Free Trial typically lasting 14 days, giving you access to their comprehensive suite of customer support and omnichannel features.
- Freshworks — Freshdesk (by Freshworks) - Provides a free trial of its paid tiers, alongside a limited free tier option for very small teams.
- LiveAgent — LiveAgent - Features a 30-day free trial that doesn’t require a credit card upfront. New this week
- Help Scout — Help Scout - Offers a 15-day free trial of its paid plans with full feature access and no credit card required upon sign-up. New this week
- HelpDesk — HelpDesk.com - Provides a straightforward 14-day trial without needing a credit card to get started. ↓ 2 vs last week
- Zoho — Zoho Desk - Offers a free trial of its advanced professional features, in addition to a permanent free tier for up to 3 agents.[](https://www.helpdesk.com/blog/best-web-based-help-desk-software/). New this week
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| helpdesk.com | Brand site · HelpDesk | 4 | Perplexity, Google AI Mode |
| zendesk.com | Brand site · Zendesk | 4 | ChatGPT, Perplexity |
| freshworks.com | Brand site · Freshworks | 2 | ChatGPT, Perplexity |
| getapp.com | Review site | 1 | Perplexity |
| helpscout.com | Brand site · Help Scout | 1 | ChatGPT |
| intercom.com | Brand site · Intercom | 1 | Perplexity |
| liveagent.com | Brand site · LiveAgent | 1 | ChatGPT |
| missiveapp.com | Web | 1 | Perplexity |
| selectsoftwarereviews.com | Web | 1 | Perplexity |
| zoho.com | Brand site · Zoho | 1 | ChatGPT |