Emplifi
NewThe AI-powered social media management platform for autonomous CX
#23 of 51 in Social Media Management22,000 customers (per emplifi.io)57% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Emplifi ranks #23 of 51 in Social Media Management with an AI visibility score of 3.3 (SlateIndex, Nov 2, 2026).
- Emplifi is most visible on ChatGPT (4.3) and least on Google AI Mode (2.8).
- AI engines name Emplifi in 4 of the 30 Social Media Management buyer prompts SlateIndex tracks.
- sprinklr.com is the source AI engines cite most in answers about Emplifi, with 5 citations.
About
Company details for Emplifi
Emplifi is an AI-powered social media management platform for enterprise brands. It combines social marketing (publishing, scheduling and listening), social commerce (ratings and reviews, user-generated content and live commerce) and social care (one inbox for DMs, comments and mentions) on a single platform. Its Fuel AI layer runs across these modules. It ranks #23 of 51 in Social Media Management on SlateIndex and has a visibility score of 3.3 in the latest weekly run.
It has raised about $11M. Its differentiator: connects social marketing, social commerce and social care in one platform under its Autonomous CX approach, with the Fuel AI layer shared across modules.
- Website
- emplifi.io
- Categories
- Social Media Management
- Company size
- 501–1,000 employees
- Headquarters
- Columbus, Ohio, United States
- Funding
- Growth equity led by Sixth Street Growth, with LionTree participating (valuation above $1 billion) · $11M raised
- Customers
- 22,000 · per emplifi.io
- Pricing
- $1,249 / mo · flat tiers
- Free trial
- —
- Deployment
- SaaS
- Platforms
- Instagram, TikTok, Reddit
- Compliance
- ISO/IEC 27001:2022, SOC 2 Type II, SOC 1 Type II, ISO 27701, PCI-DSS
- Support
- Documentation, Learning Center, Technical support request form, Real-time platform status page
Read from linkedin.com, emplifi.io, g2.com, cmswire.com, fundz.net, pitchbook.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 2 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Social Media Management. Buffer leads the category at 57.6%.
Media
Website and product screenshots for Emplifi
AI mentions & citations
Recent answers that name Emplifi
Which Social Media Management vendors do analysts recommend?
Analysts most consistently recommend Sprinklr Social, Sprout Social, Hootsuite, Emplifi, and Khoros for enterprise-scale social media management, particularly when organizations need publishing, engagement, customer…
Best social media management tool for enterprise
Which Social Media Management vendors do analysts recommend?
My recommendation: If you're developing a vendor shortlist for an enterprise procurement or RFP, start with Sprinklr, Hootsuite, Sprout Social, Brandwatch, Emplifi and Oktopost.
Which Social Media Management vendors do analysts recommend?
- Emplifi: Praised for merging social marketing, care, and commerce capabilities into a unified enterprise workflow.
Compare the leading Social Media Management platforms
Compare the leading Social Media Management platforms
Enterprise with complex governance: Sprinklr, Sprout Social, Hootsuite, and Emplifi are better suited to large organizations requiring permissions, integrations, listening, care, and multi-brand workflows.
Official website of the top social media management tool vendors
Products & features
What Emplifi sells
Unified Analytics
Connected social analytics platform that consolidates cross-channel metrics and reporting.
Publisher
AI-assisted social publishing, scheduling and approval workflows across multiple channels.
Community Listening
Social listening across channels to track sentiment and conversation trends.
Influencers
Influencer management for social campaigns.
UGC
Collection and display of user-generated photos and videos for product pages.
Care Chatbot
Chatbot for handling customer messages on social channels.
Ratings & Reviews
Collection, moderation and syndication of customer ratings and reviews.
Live Advisor
Live video connections between shoppers and product experts.
Strengths engines cite
- Merges social marketing, care, and commerce capabilities into a unified enterprise workflow
- Recommended for enterprise-scale social media management with publishing and engagement
- Suited to large organizations needing permissions, integrations, listening, care, and multi-brand workflows
- Included in recommended vendor shortlists for enterprise procurement or RFPs
Target market & buyers
Enterprise organizations in retail, travel, consumer goods, restaurants, media and other consumer-facing industries
Notable customers include Benefit Cosmetics, Toyota, Kimpton Hotels, Stanley, Freshpet, Hardee's, Bath & Body Works, Aeromexico.
| Industry | Primary use case |
|---|---|
| Beauty & Cosmetics | Audience-first content strategy (Benefit Cosmetics) |
| Travel & Hospitality | Using UGC to strengthen the guest experience (Kimpton Hotels) |
| Restaurants | Social listening to act on trending moments (Hardee's) |
| Consumer Packaged Goods | Streamlining customer interactions across channels (Freshpet) |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Growth equity led by Sixth Street Growth, with LionTree participating (valuation above $1 billion) | 2022 | — |
| Latest known round | Total raised |
|---|---|
| Growth equity led by Sixth Street Growth, with LionTree participating (valuation above $1 billion) | $11M |
Recent developments
- Jan 2026CompanyCustomers report Instagram engagement and reach lifts
A press release said customers saw a 4.5% lift in Instagram engagement and a 5.3% lift in reach in their first year.
- Dec 2025PartnershipeasyJet to adopt Emplifi AI chatbot and agent-assist tools
easyJet agreed to adopt Emplifi's AI chatbot and agent-assist tools for social customer care.
- Dec 2025CompanyEmplifi releases predictions for 2026
Predictions for 2026 centered on AI agents in social workflows.
- Nov 2025CompanyEmplifi earns 2026 TrustRadius Buyer's Choice Award
TrustRadius named Emplifi a 2026 Buyer's Choice based on at least 10 recent reviews.
- Aug 2025CompanyNamed Best Social Media Analytics Platform in 2025 MarTech Breakthrough Awards
Emplifi was named Best Social Media Analytics Platform in the 2025 MarTech Breakthrough Awards.
Competitive landscape
How Emplifi compares with its top three alternatives
Emplifi most often appears alongside Hootsuite, Sprout Social, Sprinklr in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Emplifi | 3.3% | 1.3% | New | $1,249 / mo |
| Hootsuite | 57.5% | 10.8% | New | $99 / seat / mo |
| Sprout Social | 53.5% | 11.3% | New | $79 / seat / mo |
| Sprinklr | 16.4% | 4.3% | New | Pricing not available |
| Brandwatch | 6.8% | 2.7% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 57% · Neutral 29% · Mixed 14% of 7 engine answers that mention Emplifi
Praised for
- Merges social marketing, care, and commerce capabilities into a unified enterprise workflow
- Recommended for enterprise-scale social media management with publishing and engagement
- Suited to large organizations needing permissions, integrations, listening, care, and multi-brand workflows
- Included in recommended vendor shortlists for enterprise procurement or RFPs
Criticised for
Pricing
Flat tiers pricing
Cite as: SlateIndex, “Emplifi AI visibility profile”, https://slateindex.ai/brand/emplifi, data of Nov 2, 2026. Licence: CC BY 4.0.