Khoros
NewTurns customer conversations into intelligence with Aurora AI and Iris AI
#27 of 51 in Social Media Management2,000 customers (per cbinsights.com)33% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Khoros ranks #27 of 51 in Social Media Management with an AI visibility score of 1.4 (SlateIndex, Nov 2, 2026).
- Khoros is most visible on Perplexity (3) and least on Google AI Mode (0).
- AI engines name Khoros in 2 of the 30 Social Media Management buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about Khoros, with 3 citations.
About
Company details for Khoros
Khoros is an AI-powered customer engagement platform with two products. Aurora AI is a community platform where customer questions become shared knowledge, and Iris AI is a social media management platform for publishing, engagement and social listening. The company was formed from the Lithium Technologies and Spredfast heritages and is now part of IgniteTech. It ranks #27 of 51 in Social Media Management on SlateIndex and has a visibility score of 1.4 in the latest weekly run.
Founded in 2019 and headquartered in Austin, Texas, United States, the company employs 501–1,000 people. It has raised about $138M. Its differentiator: connects community, social and care on one platform, built from the Lithium and Spredfast heritages.
- Website
- khoros.ai
- Categories
- Social Media Management
- Company size
- 501–1,000 employees
- Headquarters
- Austin, Texas, United States
- Founded
- 2019
- Company type
- Division of IgniteTech
- Funding
- Private equity round led by Vista Equity Partners · $138M raised
- Customers
- 2,000 · per cbinsights.com/company/khoros
- Deployment
- Hosted on AWS in the US, Ireland and Australia
- Compliance
- AICPA SOC, ISO 27001, ISO 22301, ISO 27701, PCI DSS 4.0
- Support
- Free product coaching sessions via Zoom, Khoros Professional Services for implementation, Khoros Strategic Services, Get Support portal
Read from linkedin.com, g2.com, khoros.ai, cbinsights.com, businesswire.com, clay.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 2 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Social Media Management. Buffer leads the category at 57.6%.
Media
Website and product screenshots for Khoros
AI mentions & citations
Recent answers that name Khoros
Which Social Media Management vendors do analysts recommend?
Analysts most consistently recommend Sprinklr Social, Sprout Social, Hootsuite, Emplifi, and Khoros for enterprise-scale social media management, particularly when organizations need publishing, engagement, customer…
Best social media management tool for enterprise
Best social media management tool for enterprise
Products & features
What Khoros sells
Aurora AI
AI-native community platform for self-service, knowledge synthesis, moderation and community analytics.
Iris AI
AI-native social media management platform for content creation, scheduling, social listening and engagement routing.
Strengths engines cite
- Recommended by analysts for enterprise-scale social media management
Target market & buyers
Large enterprise brands such as Fortune 500 companies
Notable customers include Fortinet, Three Ireland, NetApp, Canon USA, Western Governors University, Macmillan Learning, Smarty Mobile, HughesNet.
| Industry | Primary use case |
|---|---|
| Cybersecurity | Community self-service support, with 77% self-service success reported by Fortinet |
| Telecommunications | Using community insights for product innovation and sales growth |
| Financial technology | Streamlining customer engagement across social platforms |
| Grocery technology | Scaling customer care through digital engagement |
| Higher education | Community-driven student support and engagement |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2010 | $2M |
| Series B | 2011 | $12M |
| Series C | 2013 | $18M |
| Series D | 2014 | $33M |
| Series E | 2015 | $24M |
| Series F | 2016 | $50M |
| Private equity round led by Vista Equity Partners | 2021 | — |
| Latest known round | Total raised |
|---|---|
| Private equity round led by Vista Equity Partners | $138M |
Recent developments
- Apr 2026ProductRelaunch as Aurora AI and Iris AI
An April 2026 relaunch introduced Aurora AI and Iris AI.
- Aug 2025CompanyAustin layoffs
A Texas WARN notice confirmed 116 Austin layoffs effective August 2025.
- Jul 2025CompanyIgniteTech announces strategic investments and product roadmap for Khoros
IgniteTech announced strategic investments and a product roadmap push for Khoros centred on AI.
- May 2025CompanyIgniteTech announces acquisition of Khoros
IgniteTech announced its acquisition of Khoros, which it bought from Vista Equity Partners.
Competitive landscape
How Khoros compares with its top three alternatives
Khoros most often appears alongside Hootsuite, Sprout Social, Sprinklr in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Khoros | 1.4% | 0.5% | New | Pricing not available |
| Hootsuite | 57.5% | 10.8% | New | $99 / seat / mo |
| Sprout Social | 53.5% | 11.3% | New | $79 / seat / mo |
| Sprinklr | 16.4% | 4.3% | New | Pricing not available |
| Brandwatch | 6.8% | 2.7% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 33% · Neutral 67% · Mixed 0% of 3 engine answers that mention Khoros
Praised for
- Recommended by analysts for enterprise-scale social media management
Criticised for
Cite as: SlateIndex, “Khoros AI visibility profile”, https://slateindex.ai/brand/khoros, data of Nov 2, 2026. Licence: CC BY 4.0.