3CX vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 0.4 for 3CX, and ranks ahead in 0% of the answers that name both.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 0.4)
- AI answers describe it more positively (26% vs 12% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Freshworks |
|---|---|---|
| Visibility score | 0.4% | 6.5% |
| Change vs last week | down−0.6% | down−1.6% |
| Rank in Contact Center | #39 | #20 |
| Share of voice | 0.2% | 2.2% |
| Mentions this run | 1 | 12 |
| Positive in AI answers | 12% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Freshworks +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | 3CX | Freshworks |
|---|---|---|---|
| Is 3CX a good contact center platform? | Perplexity | #1 | #7 |
Features, pricing & fit
| Dimension | 3CX | Freshworks |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 2010 |
| Headquarters | Nicosia, Cyprus | San Mateo, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Latest round listed as Other Investors | IPO |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | — |
Plans side by side
3CX
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Freshworks”, https://slateindex.ai/compare/3cx-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.