3CXEnterprise phone system with integrated AI at an unbeatable price
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
3CX vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gladly is the stronger AI pick in Contact Center: it has a visibility score of 0.6 versus 0.4 for 3CX.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose Gladly if…
- You want the brand AI engines rank higher (0.6 vs 0.4)
- AI answers describe it more positively (75% vs 12% positive)
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Gladly |
|---|---|---|
| Visibility score | 0.4% | 0.6% |
| Change vs last week | down−0.6% | down−1.5% |
| Rank in Contact Center | #39 | #38 |
| Share of voice | 0.2% | 0.2% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 12% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
Gladly leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXGladly
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | 3CX | Gladly |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud (SaaS) |
| Compliance | — | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 2014 |
| Headquarters | Nicosia, Cyprus | San Francisco, California, United States |
| Employees | 51–200 | 201–500 |
| Funding | Latest round listed as Other Investors | Funding round led by AVP |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Gladly
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Gladly”, https://slateindex.ai/compare/3cx-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.