3CXEnterprise phone system with integrated AI at an unbeatable price
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Contact Center · weekly run Nov 3
3CX vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
3CX is the stronger AI pick in Contact Center: it has a visibility score of 0.4 versus 0 for Gorgias.
Choose 3CX if…
- You want the brand AI engines rank higher (0.4 vs 0)
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
Choose Gorgias if…
- AI answers describe it more positively (28% vs 12% positive)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Gorgias |
|---|---|---|
| Visibility score | 0.4% | 0% |
| Change vs last week | down−0.6% | no change0% |
| Rank in Contact Center | #39 | #44 |
| Share of voice | 0.2% | 0% |
| Mentions this run | 1 | 0 |
| Positive in AI answers | 12% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Gorgias 0pp over 1 weekly runs.
Engine by engine
3CX leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXGorgias
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Gorgias ranked higher
Features, pricing & fit
| Dimension | 3CX | Gorgias |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | — |
| Integrations | — | 300+ |
| Compliance | — | SOC 2 Type II, HIPAA |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 2015 |
| Headquarters | Nicosia, Cyprus | San Francisco, CA, United States |
| Employees | 51–200 | 201–500 |
| Funding | Latest round listed as Other Investors | Series C · $100M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Gorgias”, https://slateindex.ai/compare/3cx-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.