8x8 vs Nextiva

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 3.6 for 8x8, and ranks ahead in 0% of the answers that name both.

Choose 8x8 if…

You need ISO 27001 or ISO 27017 or ISO 27018 or SOC 2 Type 2 or SOC 3 or HIPAA (with Business Associate Agreements) or Cyber Essentials Plus or CSA Cyber Trust (Advocate level) coverage
integrated platform combining voice, video, chat, and contact center tools
feature-rich cloud business communications
strong for global calling

Choose Nextiva if…

You want the brand AI engines rank higher (15.7 vs 3.6)
AI answers describe it more positively (40% vs 12% positive)
You need SOC 2 or ISO/IEC 27001 or HIPAA or PCI DSS coverage
Unified communications plus contact center in one platform

AI visibility side by side

Latest weekly run · Nov 3

Metric	8x8	Nextiva
Visibility score	3.6%	15.7%
Change vs last week	up+0.8%	up+1.6%
Rank in Contact Center	#24	#9
Share of voice	1.4%	4.5%
Mentions this run	9	28
Positive in AI answers	12%	40%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

8x8 +0.8000000000000003pp · Nextiva +1.5999999999999996pp over 1 weekly runs.

Engine by engine

Nextiva leads on 3 of 3 engines

ChatGPT

2.9%

8.1%

AI Mode

1.7%

6.8%

Perplexity

6.3%

32%

8x8Nextiva

Head to head in AI answers

7 engine answers name both brands

78x8 ranked higher

0Nextiva ranked higher

Prompt	Engine	8x8	Nextiva
What is a contact center platform and when does a company need one?	Perplexity	#4	#5
Compare the leading Contact Center platforms	Perplexity	#12	#16
Alternatives to the most popular contact center platform	Perplexity	#9	#15
Official website of the top contact center platform vendors	ChatGPT	#9	#21
Official website of the top contact center platform vendors	AI Mode	#5	#7
What are the pros and cons of 8x8?	ChatGPT	#1	#6
What are the pros and cons of 8x8?	Perplexity	#1	#2

Features, pricing & fit

Dimension	8x8	Nextiva
Pricing model	—	Per seat
Entry price	—	$15 per seat / mo
Free plan	—	No
Deployment	Cloud-based SaaS	Cloud
Integrations	—	36+
Compliance	ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level)	SOC 2, ISO/IEC 27001, HIPAA, PCI DSS
Support	—	24/7 phone support, 24/7 chat support, 24/7 email support, Help Center
Founded	1987	2008
Headquarters	Campbell, California	Scottsdale, Arizona, USA
Employees	1,001–5,000	1,001–5,000
Funding	Post-IPO equity raise	First external funding round (Goldman Sachs Asset Management) · $200M raised
Best for	—	Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform.