AdaLive Chat & AI Support
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Ada vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Ada is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0.7 for Hiver.
Choose Ada if…
- You want the brand AI engines rank higher (1.5 vs 0.7)
- AI answers describe it more positively (33% vs 18% positive)
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
Choose Hiver if…
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Ada | Hiver |
|---|---|---|
| Visibility score | 1.5% | 0.7% |
| Change vs last week | up+0.6% | up+0.7% |
| Rank in Live Chat & AI Support | #26 | #34 |
| Share of voice | 0.6% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 33% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Ada +0.6pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Ada leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
AdaHiver
Head to head in AI answers
0 engine answers name both brands
0Ada ranked higher
0Hiver ranked higher
Features, pricing & fit
| Dimension | Ada | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | Managed, SaaS-style platform | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2016 | 2011 |
| Headquarters | Toronto | San Jose, California, United States |
| Employees | — | 201–500 |
| Funding | Series C · $200M raised | Series B · $30M raised |
| Best for | — | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Ada
Pricing not available.
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Ada
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Ada vs Hiver”, https://slateindex.ai/compare/ada-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.