AdaLive Chat & AI Support
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Live Chat & AI Support · weekly run Nov 3
Ada vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1.5 for Ada.
Choose Ada if…
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1.5)
- AI answers describe it more positively (39% vs 33% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Ada | LiveAgent |
|---|---|---|
| Visibility score | 1.5% | 8.5% |
| Change vs last week | up+0.6% | down−1.5% |
| Rank in Live Chat & AI Support | #26 | #10 |
| Share of voice | 0.6% | 2.7% |
| Mentions this run | 3 | 14 |
| Positive in AI answers | 33% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Ada +0.6pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
AdaLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Ada ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Ada | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Managed, SaaS-style platform | Cloud only |
| Integrations | — | 200+ |
| Compliance | — | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2016 | 2004 |
| Headquarters | Toronto | Bratislava, Slovakia |
| Employees | — | 51–200 |
| Funding | Series C · $200M raised | Bootstrapped |
| Best for | — | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Ada
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Ada
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Ada vs LiveAgent”, https://slateindex.ai/compare/ada-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.