Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
Bitrix24 vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in Contact Center: it has a visibility score of 0.9 versus 0.6 for Gladly.
Choose Bitrix24 if…
- You want the brand AI engines rank higher (0.9 vs 0.6)
- You prefer a larger, established vendor (501–1,000 employees)
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
Choose Gladly if…
- AI answers describe it more positively (75% vs 25% positive)
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Gladly |
|---|---|---|
| Visibility score | 0.9% | 0.6% |
| Change vs last week | down−1.4% | down−1.5% |
| Rank in Contact Center | #36 | #38 |
| Share of voice | 0.2% | 0.2% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 25% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24Gladly
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | Gladly |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud (SaaS) |
| Integrations | 850+ | — |
| Compliance | — | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 2014 |
| Headquarters | Alexandria, Virginia, United States | San Francisco, California, United States |
| Employees | 501–1,000 | 201–500 |
| Funding | Other Investors (Zendesk Ventures) | Funding round led by AVP |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Plans side by side
Gladly
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Gladly”, https://slateindex.ai/compare/bitrix24-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.