Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Contact Center · weekly run Nov 3
Bitrix24 vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in Contact Center: it has a visibility score of 0.9 versus 0 for Gorgias.
Choose Bitrix24 if…
- You want the brand AI engines rank higher (0.9 vs 0)
- You need more native integrations (850+ vs 300+)
- You prefer a larger, established vendor (501–1,000 employees)
- All-in-one workspace combining CRM and collaboration
Choose Gorgias if…
- AI answers describe it more positively (28% vs 25% positive)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Gorgias |
|---|---|---|
| Visibility score | 0.9% | 0% |
| Change vs last week | down−1.4% | no change0% |
| Rank in Contact Center | #36 | #44 |
| Share of voice | 0.2% | 0% |
| Mentions this run | 1 | 0 |
| Positive in AI answers | 25% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · Gorgias 0pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24Gorgias
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0Gorgias ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | Gorgias |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | — |
| Integrations | 850+ | 300+ |
| Compliance | — | SOC 2 Type II, HIPAA |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 2015 |
| Headquarters | Alexandria, Virginia, United States | San Francisco, CA, United States |
| Employees | 501–1,000 | 201–500 |
| Funding | Other Investors (Zendesk Ventures) | Series C · $100M raised |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Gorgias”, https://slateindex.ai/compare/bitrix24-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.