BotpressThe enterprise-grade AI agent platform for customer support
vs
ChatwootAI-powered, open-source customer support platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Botpress vs Chatwoot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 0.9 for Botpress.
Choose Botpress if…
- AI answers describe it more positively (64% vs 22% positive)
- You need SOC 2 coverage
- You prefer a larger, established vendor (51–200 employees)
- Flat tiers pricing suits your budget better than per seat
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 0.9)
- You want a lower entry price ($19 vs $150)
- You need SOC 2 Type II coverage
- Per seat pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | Chatwoot |
|---|---|---|
| Visibility score | 0.9% | 2.4% |
| Change vs last week | New | up+0.5% |
| Rank in Live Chat & AI Support | #32 | #19 |
| Share of voice | 0.4% | 1% |
| Mentions this run | 2 | 5 |
| Positive in AI answers | 64% | 22% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress +0.9pp · Chatwoot +0.5pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
BotpressChatwoot
Head to head in AI answers
0 engine answers name both brands
0Botpress ranked higher
0Chatwoot ranked higher
Features, pricing & fit
| Dimension | Botpress | Chatwoot |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $150 / mo | Free; paid from $19 per seat / mo |
| Free plan | Yes | Yes |
| Deployment | Hosted on AWS | Self-hosted or Chatwoot Cloud |
| Compliance | SOC 2, GDPR | SOC 2 Type II, GDPR |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | Live chat on the website, Email hello@chatwoot.com |
| Founded | 2017 | 2020 |
| Headquarters | Montreal, Quebec, Canada | San Francisco, California, United States |
| Employees | 51–200 | 11–50 |
| Funding | Series B | Seed · $2M raised |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | Support teams that want one inbox for chat, email and messaging, with the option to self-host. |
Plans side by side
Botpress
Free$0month
Plus$150month, billed annually
Team$750month, billed annually
EnterpriseCustomcustom pricing
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Botpress vs Chatwoot”, https://slateindex.ai/compare/botpress-vs-chatwoot, data of Nov 3, 2026. Licence: CC BY 4.0.