Capsule vs Microsoft Dynamics 365
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Microsoft Dynamics 365 is the stronger AI pick in CRM: it has a visibility score of 30.7 versus 0.9 for Capsule.
Choose Capsule if…
- You need SOC 2 Type II or PCI-DSS coverage
- simple option for very small teams
Choose Microsoft Dynamics 365 if…
- You want the brand AI engines rank higher (30.7 vs 0.9)
- AI answers describe it more positively (29% vs 0% positive)
- You need ISO 27001 or ISO 27017 or ISO 27018 or ISO 27701 or ISO 9001 or SOC 1 or SOC 2 or SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Capsule | Microsoft Dynamics 365 |
|---|---|---|
| Visibility score | 0.9% | 30.7% |
| Change vs last week | up+0.5% | up+10.7% |
| Rank in CRM | #33 | #5 |
| Share of voice | 0.4% | 7.5% |
| Mentions this run | 2 | 35 |
| Positive in AI answers | 0% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Capsule +0.5pp · Microsoft Dynamics 365 +10.7pp over 1 weekly runs.
Engine by engine
Microsoft Dynamics 365 leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Capsule | Microsoft Dynamics 365 |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Onboarding fee | Included | — |
| Deployment | Cloud (SaaS), hosted on AWS | — |
| Integrations | 100+ | — |
| Compliance | SOC 2 Type II, PCI-DSS | ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3 |
| Support | Support center articles, Support team, Dedicated account manager (Ultimate plan), Webinars and product tours | Technical support, Community, Documentation, Partner network |
| Founded | 2009 | — |
| Headquarters | Manchester, United Kingdom | Redmond, Washington, USA |
| Employees | 11–50 | 5,000+ |
| Funding | Seed | — |
| Best for | Individuals, small businesses and SMB sales teams wanting an easy-to-use CRM | Organizations already using Microsoft 365 that want CRM and ERP apps in one suite. |
Plans side by side
Capsule
Microsoft Dynamics 365
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Capsule
- simple option for very small teams
Microsoft Dynamics 365
- Deep integration with the Microsoft ecosystem
- Enterprise-scale CRM and ERP suite
- Copilot AI integration for structured sales workflows
- Strong analytical dimensions functionality in Business Central
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Capsule vs Microsoft Dynamics 365”, https://slateindex.ai/compare/capsule-vs-microsoft-dynamics-365, data of Nov 3, 2026. Licence: CC BY 4.0.