ChatraTalk to visitors on your website
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatra vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatra is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.9 versus 0.7 for Hiver.
Choose Chatra if…
- You want the brand AI engines rank higher (0.9 vs 0.7)
- You want a free plan to start
- Clearly advertised discounts
- Named as a simple alternative
Choose Hiver if…
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatra | Hiver |
|---|---|---|
| Visibility score | 0.9% | 0.7% |
| Change vs last week | New | up+0.7% |
| Rank in Live Chat & AI Support | #33 | #34 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | — | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatra +0.9pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Chatra leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatraHiver
Head to head in AI answers
0 engine answers name both brands
0Chatra ranked higher
0Hiver ranked higher
Features, pricing & fit
| Dimension | Chatra | Hiver |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $25 per seat / mo | $25 per seat / mo |
| Free plan | Yes | No · 7-day trial |
| Deployment | Website chat widget | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Email, Help and documentation | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2015 | 2011 |
| Headquarters | Israel | San Jose, California, United States |
| Employees | 11–50 | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | Businesses and online stores that want live chat and multichannel messaging on their website | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Chatra
Free$0one agent, free forever
Essential$25per agent per month
Pro$33per agent per month
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Chatra
- Clearly advertised discounts
- Named as a simple alternative
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatra vs Hiver”, https://slateindex.ai/compare/chatra-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.