ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0 for Chatway.
Choose Chatway if…
- You want a free plan to start
- AI answers describe it more positively (100% vs 18% positive)
- High satisfaction for smaller, niche, or simpler widget deployments
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0)
- You want a lower entry price ($25 vs $31)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | Hiver |
|---|---|---|
| Visibility score | 0% | 0.7% |
| Change vs last week | down−2.1% | up+0.7% |
| Rank in Live Chat & AI Support | #42 | #34 |
| Share of voice | 0% | 0.4% |
| Mentions this run | 0 | 2 |
| Positive in AI answers | 100% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwayHiver
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0Hiver ranked higher
Features, pricing & fit
| Dimension | Chatway | Hiver |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $31 per seat / mo | $25 per seat / mo |
| Free plan | Yes | No · 7-day trial |
| Deployment | — | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2020 | 2011 |
| Headquarters | Tel Aviv, Israel | San Jose, California, United States |
| Employees | 11–50 | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs Hiver”, https://slateindex.ai/compare/chatway-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.