ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0 for Chatway.
Choose Chatway if…
- You want a free plan to start
- AI answers describe it more positively (100% vs 39% positive)
- High satisfaction for smaller, niche, or simpler widget deployments
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 0)
- You want a lower entry price ($15 vs $31)
- You need GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | LiveAgent |
|---|---|---|
| Visibility score | 0% | 8.5% |
| Change vs last week | down−2.1% | down−1.5% |
| Rank in Live Chat & AI Support | #42 | #10 |
| Share of voice | 0% | 2.7% |
| Mentions this run | 0 | 14 |
| Positive in AI answers | 100% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwayLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Chatway | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $31 per seat / mo | $15 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Deployment | — | Cloud only |
| Integrations | — | 200+ |
| Compliance | — | GDPR |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2020 | 2004 |
| Headquarters | Tel Aviv, Israel | Bratislava, Slovakia |
| Employees | 11–50 | 51–200 |
| Funding | — | Bootstrapped |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs LiveAgent”, https://slateindex.ai/compare/chatway-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.