ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LivePerson is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0 for Chatway.
Choose Chatway if…
- You want a free plan to start
- AI answers describe it more positively (100% vs 71% positive)
- Per seat pricing suits your budget better than flat tiers
- High satisfaction for smaller, niche, or simpler widget deployments
Choose LivePerson if…
- You want the brand AI engines rank higher (1.5 vs 0)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | LivePerson |
|---|---|---|
| Visibility score | 0% | 1.5% |
| Change vs last week | down−2.1% | up+0.3% |
| Rank in Live Chat & AI Support | #42 | #25 |
| Share of voice | 0% | 0.9% |
| Mentions this run | 0 | 4 |
| Positive in AI answers | 100% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
LivePerson leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwayLivePerson
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0LivePerson ranked higher
Features, pricing & fit
| Dimension | Chatway | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $31 per seat / mo | Contact sales |
| Free plan | Yes | No |
| Compliance | — | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2020 | 1995 |
| Headquarters | Tel Aviv, Israel | — |
| Employees | 11–50 | — |
| Funding | — | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs LivePerson”, https://slateindex.ai/compare/chatway-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.