ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0 for Chatway.
Choose Chatway if…
- AI answers describe it more positively (100% vs 33% positive)
- Per seat pricing suits your budget better than flat tiers
- High satisfaction for smaller, niche, or simpler widget deployments
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0)
- You want a lower entry price ($17 vs $31)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | Smartsupp |
|---|---|---|
| Visibility score | 0% | 1.7% |
| Change vs last week | down−2.1% | down−0.1% |
| Rank in Live Chat & AI Support | #42 | #23 |
| Share of voice | 0% | 0.4% |
| Mentions this run | 0 | 2 |
| Positive in AI answers | 100% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwaySmartsupp
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Chatway | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $31 per seat / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | — | WCAG 2.1 AA (chat box) |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2020 | 2013 |
| Headquarters | Tel Aviv, Israel | Brno, Czech Republic |
| Employees | 11–50 | 11–50 |
| Funding | — | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs Smartsupp”, https://slateindex.ai/compare/chatway-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.