ChatwootAI-powered, open-source customer support platform
vs
PodiumThe AI Operating System with integrated AI employees that grow revenue without adding headcount
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Podium
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 0.3 for Podium.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 0.3)
- AI answers describe it more positively (22% vs 0% positive)
- You need SOC 2 Type II or GDPR coverage
- Free self-hosted option
Choose Podium if…
- You need ISO 27k-qualified coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Podium |
|---|---|---|
| Visibility score | 2.4% | 0.3% |
| Change vs last week | up+0.5% | up+0.3% |
| Rank in Live Chat & AI Support | #19 | #37 |
| Share of voice | 1% | 0.3% |
| Mentions this run | 5 | 1 |
| Positive in AI answers | 22% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Podium +0.3pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootPodium
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Podium ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Podium |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | — |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, GDPR | ISO 27k-qualified |
| Support | Live chat on the website, Email hello@chatwoot.com | Phone & Chat Support, Step-by-Step Onboarding, Resource Center, Customer Success managers |
| Founded | 2020 | 2014 |
| Headquarters | San Francisco, California, United States | Lehi, Utah |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Seed · $2M raised | Series D |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Local businesses such as auto dealerships, home services, aesthetics and wellness, and retail stores that need to answer leads quickly and fill their calendars. |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Podium
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Podium
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Podium”, https://slateindex.ai/compare/chatwoot-vs-podium, data of Nov 3, 2026. Licence: CC BY 4.0.