ChatwootAI-powered, open-source customer support platform
vs
PylonThe Agentic Support Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1.9 for Pylon.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1.9)
- You want a free plan to start
- Free self-hosted option
- Best open-source option
Choose Pylon if…
- AI answers describe it more positively (33% vs 22% positive)
- You need ISO/IEC 27001:2022 or HIPAA coverage
- You prefer a larger, established vendor (51–200 employees)
- Best for B2B SaaS with enterprise Slack/Teams-first support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Pylon |
|---|---|---|
| Visibility score | 2.4% | 1.9% |
| Change vs last week | up+0.5% | up+0.7% |
| Rank in Live Chat & AI Support | #19 | #22 |
| Share of voice | 1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 22% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Pylon +0.7pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootPylon
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Pylon ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Pylon |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $19 per seat / mo | $89 per seat / mo |
| Free plan | Yes | No |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud (AWS, US or EU hosting) |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | Live chat on the website, Email hello@chatwoot.com | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2020 | 2022 |
| Headquarters | San Francisco, California, United States | San Francisco, CA, United States |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $2M raised | Series B · $51M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Pylon”, https://slateindex.ai/compare/chatwoot-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.