Comm100The People-First, AI-Powered Omnichannel Customer Service Platform
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Comm100 vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Comm100 is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0.7 for Hiver, and ranks ahead in 50% of the answers that name both.
Choose Comm100 if…
- You want the brand AI engines rank higher (5.3 vs 0.7)
- AI answers describe it more positively (50% vs 18% positive)
- You need a self-hosted or on-premises option
- You need PCI DSS coverage
Choose Hiver if…
- You want a lower entry price ($25 vs $39)
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Comm100 | Hiver |
|---|---|---|
| Visibility score | 5.3% | 0.7% |
| Change vs last week | up+0.7% | up+0.7% |
| Rank in Live Chat & AI Support | #12 | #34 |
| Share of voice | 2.1% | 0.4% |
| Mentions this run | 11 | 2 |
| Positive in AI answers | 50% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Comm100 +0.7000000000000002pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Comm100 leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Comm100Hiver
Head to head in AI answers
2 engine answers name both brands
1Comm100 ranked higher
1Hiver ranked higher
| Prompt | Engine | Comm100 | Hiver |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #13 | #14 |
| Best live chat tool with AI features | Perplexity | #10 | #6 |
Features, pricing & fit
| Dimension | Comm100 | Hiver |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $39 per seat / mo | $25 per seat / mo |
| Free plan | No · 30-day trial | No · 7-day trial |
| Deployment | Cloud or on-premises | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | 24/7 live chat, Email, Phone, Guided onboarding | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2009 | 2011 |
| Headquarters | Vancouver, British Columbia, Canada | San Jose, California, United States |
| Employees | 51–200 | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Comm100
Live Chat Startup$39agent/month
Live Chat Plus$69agent/month
Live Chat UltraCustomagent/month
AI AgentCustom
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Comm100 vs Hiver”, https://slateindex.ai/compare/comm100-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.